Installation steps & troubleshooting

    Step 1: Check the requirements

    Prior to installing Intella, Intella Investigator, or Intella Connect, please review the hardware and software requirements outlined in the 'Selecting a Computer to Host Your Intella Software' article.

    • Operating systems
      Intella is supported on the following operating systems: Windows 10 and 11. Windows Server editions (2016, 2019, and 2022) are also compatible and supported, but please note that we do not provide technical support for configuring these systems. Any necessary changes must be made by your IT team. Please be aware that support for Windows Server 2012 and Windows Server 2012 R2l ended on October 10, 2023.
      To run Intella Investigator / Intella connect as a service, you will need the Windows Server or Windows 10/11 Pro edition. Please note that the Home edition is not able to run the application as a service. More information about running Intella as a service.
    • User account
      The installer must run using a Windows account with administrator privileges for the system and resources.
    • Required software
      - To index IBM Notes NSF files, you need IBM Notes 9.0.1 FP8 or higher. In addition, Intella requires the location of Lotus Notes to index NSF files. You can set the location and validate Notes in Intella by navigating to File > Preferences > clicking on the MS Outlook or IBM Notes tab, and then clicking on the Validate button.
      - As of version 2.5, exporting to PST format no longer requires Microsoft Office 2007 or later. This feature is now integrated into the tool.

    Step 2: Learn about licenses and dongles

    Please take note that the software you have downloaded comes with a trial license. This means that you have a limited time to evaluate the software's features and functionalities before deciding whether to purchase the full version.
    • 14-Day evaluation period
      The evaluation version of Intella or W4 runs under a HASP software license that comes bundled with the installer. This license allows you to use the software for 14 days. Please note that the evaluation period cannot be extended. To continue using Intella or W4 after the trial expires, you will need to purchase a dongle
    • Continue working with a USB dongle
      If you would like to continue using Intella or W4 beyond this trial period, you will need to purchase a license. Once you have bought the license, you will receive a USB dongle that will enable you to continue using the version you have already installed. Any cases created using the trial version will remain accessible.
      Note: The USB dongle is shipped without a pre-installed license. To activate it, please contact Support.
    • System clock
      Changing the time on your system clock will cause the trial to expire automatically. If this happens, the only way to continue using Intella will be to purchase a license.
    • Virtual Machines, VMware
      To safeguard our intellectual property, the evaluation version of our product is not compatible with virtual machine (VM) environments. Running the evaluation version requires a physical computer. Please note that this restriction only applies to the evaluation version; a version of Intella that has a dongle will run in a VM environment.
    • RDP (Remote Desktop Protocol) connections
      The evaluation version of Intella cannot be accessed remotely through an RDP (Remote Desktop Protocol) connection without the dongle. To use it remotely, the dongle must be inserted into the computer running the Intella software, not into the computer running the RDP client/viewer software.
    • Other dongle-protected software must be closed
      To install Intella, make sure to close all other HASP-protected software, including EnCase (OpenText), SmartMount (ASR Data), and HBGary products. Running these programs simultaneously during installation may cause conflicts.

    Step 3: Install the software

    If you are already a customer, you can download the installer files here: https://www.vound-software.com/software-downloads

    Note: To access the installer downloads for your dongle products, you must provide your dongle ID. The downloads page offers several methods for obtaining your dongle ID.

    After downloading the installer files, please follow these steps:

    1. Right-click on the installer file, and select "Run as administrator" to launch the installer.
    2. Accept the license agreement.
    3. Choose a location to store the application files and shortcuts. You can accept the default settings or specify a different location. For Intella, the default location is "C:\Program Files\Vound\Intella [VERSION]". All files will be extracted to your chosen location, and a shortcut for your product will be (optionally) placed on your desktop and in your Start menu.

    Note: Our products cannot be installed in a directory that already contains a previous version of the product. If an earlier version of the product is already installed on the system, the new version must be installed in a new or different directory.

    After installation, the application folder will include an executable for the product, which can be launched to start the application. Desktop and menu shortcuts will also start this executable. More information about upgrades.

    Step 4: Troubleshooting installation issues

    Occasionally, you may encounter issues during Intella installation, which are typically related to error codes generated by the licensing component of the program. To assist with troubleshooting, we've created a guide specifically designed to help resolve these issues. 
    If you have any other issues that are not covered in the link above, please contact support
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    Install Troubleshooting License
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