What is a Windows Service.
A Windows Service is an executable application that the operating system runs in the background. It does not require a logged-in user session to run. This means that Intella Investigator can be hosted on a server which will not require a user to be logged in so that reviewers can access shared cases. In Windows, the Service Control Manager (SCM) manages all Windows service processes. The SCM is a special system process that starts and stops the services.
What is a service account.
A service account is specifically created to be able to run a Service on Windows Operating systems. They eliminate the need for the administrator to manually administer the service and credentials for the account. A service account can’t be shared between multiple computers.
Please do bear in mind that a Service Account requires adequate permissions granted either via Group Policy or other methods, in order to manage Windows Services.
For more information on how to create a service account on Windows, please refer to https://support.vound-software.com/help/en-us/8/99
How to Install Intella Investigator as a service.
- Download the installer from https://www.vound-software.com/software-downloads
- Once the file is downloaded, run the installer.
- Click
Next on the first screen.
- Agree
to the license agreement.
- Choose
typical or custom installation. If you choose typical, it will install both
Investigator and Node to C:\Program Files\Vound\Intella Investigator 2.6. If
you wish to install in a different location or Install only Investigator/Node,
please choose “Custom” installation. (Note: Intella Node is required to
be able to Index sources in cases via Intella Investigator. Please refer to the
product User Manuals for more information). If you chose “Typical install”,
please skip to point 8. Click “Next”
- If
you have chosen “Custom Install” please choose which product(s) you wish to
install. Click “Next”
- Specify
the location in which you would like to install Intella Investigator. Click
“Next”
- In
this window, to Install Intella Investigator as a service, you need to put in
valid credentials either of a Service Account prepared to manage Windows
Services or a account with Admin privileges. Please refer to our User Manual
for more information regarding the account permissions and details that need to
be used in this step: https://www.vound-software.com/docs/investigator/2.6.1/Intella%20Investigator%20Administrator%20Manual.html#_providing_valid_credentials_during_installation
Click “Next”
- After
the installation process finished extracting the application files and starting
the Windows Service, click on “Finish”.
How to verify if the service has been installed correctly
After the installation is completed, you can check if the service has been installed correctly.
Method 1:
- Go into the location where Intella Investigator has been installed
- Find investigator-check-service.bat
- Right-click on this file, choose to “Run as Administrator”
- Type in credentials if prompted, allow for the application to “Make changes on the computer”
- This will open a Command Prompt window that will verify if the service has been installed and if it is running correctly.
Method 2:
- Press the Windows key on your keyboard and “R” at the same time. This will open the “Run” window.
- Type in services.msc
- Scroll down to the Intella Investigator Service and check if it’s set to Running
- If
Service is present and set to running, everything has been installed correctly
and you can use Intella Investigator.
If the Service is present but not running, you can right-click on the service and choose “Run”. If the service does not start, that most likely means that the account used to install Intella Investigator has insufficient permissions to run a service and the permissions need to be verified.