Restoring administrator rights in Intella Connect and Investigator

If you accidentally remove your Administrator rights (permissions) in Intella and are unable to access admin-related tabs, follow these steps to restore your access.

If you're looking to restore the Administrator password or remove 2FA from the admin account, refer to this KB article: https://vound.info/reset-admin-password

Steps to Restore Administrator Rights

1. Locate the auth.xml File:

   • Navigate to the following directory on your server:
     C:\Users\YOUR_ACCOUNT_RUNNING_CONNECT_OR_INVESTIGATOR\AppData\Roaming\Intella\auth

2. Edit the auth.xml File:

• Create back-up of file  auth.xml then open it in a text editor. 

• Ensure that the Administrator role is defined correctly. The default role for Administrator should look like the snippet below. Note that this is provided as a reference example only - do not replace your entire auth.xml file with this content. Your configuration may already include additional roles or permissions that should be preserved. Instead, locate the <role id='Administrator'> section in your current auth.xml. If it does not exist, you can add it. If it does exist, verify that it includes the required permission: 'CAN_MANAGE_CONNECT_SERVER_AS_ADMIN' , even if you're running Intella Investigator. An example snippet is below.

  <?xml version='1.0' encoding='UTF-8'?>
  <authorizations version='2.1'>
  	<roles>
  		<role id='Administrator'>
  			<permission id='CAN_CONFIGURE_INTELLA_GRID'/>
  			<permission id='CAN_CREATE_AND_RUN_INTELLA_ASSIST_TASKS'/>
  			<permission id='CAN_FULLY_MANAGE_CASES'/>
  			<permission id='CAN_MANAGE_A_CASE'/>
  			<permission id='CAN_MANAGE_CONNECT_SERVER_AS_ADMIN'/>
  			<permission id='CAN_USE_INTELLA_ASSIST'/>
  			<permission id='CAN_USE_INTELLA_ASSIST_FACET'/>
  			<permission id='CAN_VIEW_INTELLA_ASSIST_TASK_EXECUTION_IN_PREVIEWER'/>
  		</role>
  [...]

Additional Notes

• The setting in question is under Users > Roles and Permissions > Server administration > Is an Administrator of this Server. Be careful when changing this setting.
• If the roles and permissions are still not loading, consider checking for any server performance issues or connectivity problems.

For further assistance, please reach out to the Vound Support Team.