Restoring administrator rights in Intella Connect and Investigator

If you accidentally remove your Administrator rights in Intella and are unable to access admin-related tabs, follow these steps to restore your access.

Steps to Restore Administrator Rights

1. Locate the auth.xml File:

   • Navigate to the following directory on your server:
     C:\Users\YOUR_ACCOUNT_RUNNING_CONNECT or Investigator\AppData\Roaming\Intella\auth

2. Edit the auth.xml File:

• Create back-up of file  auth.xml then open it in a text editor. 

• Ensure that the Administrator role is defined correctly. The default role for Administrator should look like this.  The snippet below is provided as a reference example only—do not replace your entire auth.xml file with this content. Your configuration may already include additional roles or permissions that should be preserved.  Instead, locate the <role id='Administrator'> section in your current auth.xml. If it does not exist, you can add it. If it does exist, verify that it includes the required permissions shown below as an example.    

  <role id='Administrator'>
      <permission id='CAN_CONFIGURE_INTELLA_GRID'/>
      <permission id='CAN_FULLY_MANAGE_CASES'/>
      <permission id='CAN_MANAGE_CONNECT_SERVER_AS_ADMIN'/>
  </role>

Additional Notes

• The setting in question is under Users > Roles and Permissions > Server administration > Is an Administrator of this Server. Be careful when changing this setting.
• If the roles and permissions are still not loading, consider checking for any server performance issues or connectivity problems.

For further assistance, please reach out to the Vound Support Team.