Regularly scanning case logs in Intella is an important part of troubleshooting and maintaining system health. The log files contain valuable diagnostic information about case processing, crawled data, system events, and any errors encountered. By proactively scanning logs, issues can be identified early before they escalate or cause significant problems. Intella provides built-in tools to simplify the process of scanning logs and detecting common errors or warnings. 

This article will provide step-by-step instructions on how to use these log scanning features in both the Intella desktop application and the Intella Connect/Investigator web interface. Learning how to properly scan logs can help administrators pinpoint problems, understand what went wrong, and take corrective actions.

Intella Desktop

1. Open the Intella case you want to scan logs for.
2. In the menu bar, go to Help > Scan Logs for Errors.
3. This will scan all case-warnings-[date].log files in the logs folder of the case.
4. The scan results will show in a window listing the file and line number. Any errors found will be listed.
5. To rescan the logs, click Rescan Folder.
6. You can select an error to get more information.
7. To scan a different folder or file, specify the path in Log File or Folder and click Rescan Folder. You can scan a whole folder or individual files.
8. To scan for crawler timeouts, click Scan for Timeouts. This will scan case-main-[date].log files for items taking over 1 hour or failing to finish.
9. To save results, click Save As and specify a location.
   

Intella Connect / Intella Investigator

1. Go to the System > Logs page.
2. Select which locations to scan: specific case(s), main server, and/or Intella node server.
3. Optionally, choose a date range to limit the scan.
4. Click Scan to start the background scan process.
5. Once complete, click Download to download a zip file of the scanned logs.
6. Any errors found will be displayed. Click "More Information" for details and solutions.
   

Sending Logs to Support