Due to limitations caused by files or folders that have Asian characters in the evidence file names (e.g. 中華民國.pst or C:\中華民國\test folder\), it is not recommended to use the Export option in the Intella Case Manager to make an .icf backup of the case.
If you wish to move/copy a case from one computer to another you must use the following method to ensure the case is correctly moved.
On the computer that holds the case:
- Using Windows Explorer, browse to the location of the case folder on your hard drive. e.g. D:\Cases\Intella case
- Copy the entire case folder to a USB or network drive. In the above example, the 'Intella case' folder.
On the reviewer's computer:
- Copy the case folder from the USB drive to the location where you want to use it. E.g. a reviewer's computer.
- Also copy the evidence to the reviewer's computer. This is required if the reviewer will be exporting items from the case.
- Open the Intella Case Manager.
- Use the Browse button to navigate to the copied case folder.
- Select the case.xml file and click Open.
This method should be used instead of creating and importing .icf files, any time Asian characters are in the evidence file names. It should be used for moving both TEAM and Desktop cases.