This document helps IT teams install Intella Connect and Intella Investigator correctly. As an administrator, you may not use the product yourself, but you need to know how Intella needs to be deployed in your infrastructure. This document has a checklist of things to do prior to installation and after the installation. Some items may not apply to your organization, depending on which features you use.
This guide helps you with the technical side of the program and keeps your system running well.
Pre-Installation Considerations
Before installing Intella Connect or Intella Investigator on your network, consider:
The same or separate machines for Connect/Investigator and Node
The installation type: standalone application or Windows service
The features you need (SSO, LDAP, SSL, 2FA, etc.)
The infrastructure type: on-premise, virtualized, Hyper-V, or cloud-based?
Essential Resources
Selecting a computer to run Connect/Investigator
Where to access the Connect / Investigator user manuals
Connect - https://www.vound-software.com/docs/connect/
Investigator – https://www.vound-software.com/docs/investigator/
How to create a ticket in Vound's support portal - What information to include
What is covered in your Maintenance agreement for support
https://www.vound-software.com/support-policy
Security Configuration
SSL and SSO installation you need to know before starting
Intella Connect
Intella Investigator
Network Setup
Setting up Node and Server on a LAN
Intella Connect https://www.vound-software.com/docs/connect/2.7.2/Intella%20Connect%20Administrator%20Manual.html#installing-connect
Intella Investigator https://www.vound-software.com/docs/investigator/2.7.2/Intella%20Investigator%20Administrator%20Manual.html#installing-server-product
Maintenance
Checking logs before contacting support
Licensing
https://www.vound-software.com/docs/connect/2.7.2/Intella%20Connect%20Administrator%20Manual.html#_licenses_and_dongles https://support.vound-software.com/help/en-us/6-licensing
What to know about upgrading versions