Question
If I reinstall Windows, what are the implications for my Intella installation and license?
Answer
If you use a dongle, your license information is stored exclusively on the dongle, not on your machine. Therefore, you can simply connect the dongle to any machine that runs Intella, and no further action is necessary.
However, if you have a software license (SL), the license's location determines whether you can update or reinstall your Connect and Node systems without affecting the license. We suggest using a dedicated licensing system. If your SL is installed on a Connect or Node system, we do not recommend updating or reinstalling the operating system for these systems.
We advise users to reinstall Intella after they have reinstalled Windows, even if Intella is currently installed on a different drive than the one containing the Windows installation. This is because Intella's installation process registers certain application modules and services with the OS that may not survive the Windows reinstallation process.
Prior to reinstalling the operating system, it is recommended that you create a backup of all cases and Intella/Connect data on the system. Please refer to the user or administrator manuals for more information on how to create backups of cases and system configurations.
Updated April 2023