You may have been asked to generate a license fingerprint or key from a specific computer for licensing purposes. This is typically for setting up an SL license on a specific computer, or setting up a trial. If you have been asked to provide this information, you can use the following steps to extract this information in a C2V file.
Before we get started:
- Make sure the latest version of the Intella product you'll be using is installed on your computer.
- Make sure no Vound dongles are connected to the computer.
- Start the "haspupdate.exe" program. You can find "haspupdate.exe" in the bin folder where Intella or Connect are installed. The default installation folder is: C:\Program Files\Vound\Intella [Your Intella version number]\bin
- Perform the following:i) First, choose the "Collect Status Information" tab at the top.
ii) Then, pick the "Install of new protection key" option at the bottom.
iii) Finally, click the "Collect Information" button.
- You will be asked to save a C2V file to your computer. Once done, send the C2V file to the Vound representative who requested it
(Optional) You may be requested to apply a V2C file in return. To do so:
1. Re-open
haspupdate.exe if it isn't already.
2. Navigate to the "Apply License File"
tab
3. Use the 3-dot menu to browse to the V2C file, then click "Apply Update"
You should see a success message appear:
If you receive any errors, notify the Vound Support representative, and include a screenshot of the error and any details on what you tried.