Collecting your dongle information
Your dongle contains important information that we may need to troubleshoot issues and create licenses for your dongle. If you have been asked to provide this information (known as extracting a C2V file), please use one of the following methods to extract a C2V file from your dongle.
Before we get started, make sure to complete these tasks:
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Ensure that the latest version of Intella or Connect is installed on your system.
For new customers, you should have received a flash drive containing a text file called "Intella installers.txt". This file has a direct link to download the latest version of the software.
For existing users, you can download the latest version from our website: https://www.vound-software.com/software-downloads. - After installing Intella or Connect, plug your dongle into an available USB port and wait for the light on the dongle to come on. This indicates that the dongle has successfully installed to Windows. Now, follow one of the methods below to extract the C2V file.
Method 1
This is the easiest way to extract a C2V file.
- Navigate to the installation folder for version 2.4 (or above) and run "Dongle Manager.exe".
- Right-click anywhere on the light green area. Select "C2V" from the options displayed.
- Save theC2V file onto your computer when prompted. Then, send the C2V file to the Vound representative who requested it.
Method 2
If Method 1 does not work, try this method.
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Start "haspupdate.exe". You can find "haspupdate.exe" in the bin directory where Intella or Connect is installed. The default installation directory is "C:\Program Files\Vound\Intella[version number]\bin"
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Do the following:
First, select the "Collect Status Information" tab at the top.
Second, select the "Update of Existing Protection Key" option at the bottom.
Finally, click the "Collect Information" button.
- If you have only one dongle plugged in, save the C2V file onto your computer when prompted. Then, send the C2V file to the Vound representative who requested it.
- If you have multiple dongles plugged into your system, you will see a screen that shows the available dongles. Select the line for the dongle that has been requested. We commonly use the terms "dongle number" or "dongle ID", which represents the "Key ID" field in the screenshot.
- Save the C2V file onto your computer when prompted. Then, send the C2V file to the Vound representative who requested it.
It is a good idea to record the dongle ID numbers for each dongle you have. You should write the dongle ID on the dongle itself or on the key tag attached to the dongle. This will help make your dongles easily identifiable. Also, you need to enter your dongle ID into the download page to access the installers as only dongles with current Maintenance Agreement (MA) can access the installers.