Transfer or migrate an SL license to another machine

Transferring an SL (software-based) license key for an Intella product may become necessary for several reasons. Common scenarios include upgrading to a new machine with improved hardware, moving from an on-premise environment to a cloud-based setup, or transitioning from a trial installation to a dedicated production server. Ensuring a smooth license transfer process is essential to maintain uninterrupted access to your Intella products and to safeguard your case data. This article outlines the steps required to successfully transfer your SL key, helping you avoid common pitfalls and ensuring your system remains fully operational throughout the migration.

Before transferring your SL (software-based) license key, ensure the following prerequisites are met:

1. Administrative Rights: You have administrator privileges on both systems to perform the license transfer and software installation.
2. Access to Both Machines: You have administrative access to both the current machine (where the SL key is installed) and the new machine (where the SL key will be transferred).
3. Compatible Operating System: The new machine meets the minimum system requirements and is running an actively supported version of Windows or Windows Server.
4. Intella Software Installed: Your Intella product is installed on the new machine. You can download the latest installer from the Vound Software Downloads page. Information on installing and migrating the software can be found in the user manual of your product.
5. License Transfer Tool: The haspupdate.exe tool (located in the bin folder of your Intella installation directory) is available on both machines.
6. Valid License Key: Ensure your SL license key is valid and not disabled or cloned. Although you may be able to transfer the license, the license will remain disabled or cloned after the transfer.
      - On the current machine, open a web browser and navigate to http://localhost:1947/int/devices.html. Check the “Key Type” column for your SL key. If you see “Cloned” or “Disabled,” the license has been invalidated and will not work when transferred.
   
      - Alternatively, visit http://localhost:1947/int/features.html and check the “Restrictions” column for any red text indicating license issues.
7. Back Up Important Data: Back up all important case data, configuration files, and license information on the current machine to prevent data loss. Data loss isn’t anticipated, but maintaining backups is always a wise precaution. Though, please note that once you begin the instructions in Steps to transfer the SL key, these instructions must be followed exactly, as the SL key can be lost during the transfer process.
8. Deactivate/Unshare Cases: On the original machine, un-share any cases you wish to migrate to avoid data corruption during the transfer.

For a smoother transition, it is recommended that the machine(s) hosting Intella are configured to reference both the old and new license servers in http://localhost:1947/int/config_to.html prior to migrating the SL keys. This way, the "active" license will be detected automatically when the license becomes available on the new VM. Refer to the user manual on the "Network licenses" section for up to date prerequisites and steps how to do this.