Starting in Intella version 2.6.1, you can now convert cases without the need for an additional license. This is helpful in situations where you want to continue running your production environment, and slowly convert cases to the newest version.
This guide will go through the steps of how to use Intella Command Prompt to convert cases.
Important notes:
- Make sure the cases you are going to convert are not in use
- Save an information about file paths of cases created in older versions of Intella
- Think of the file path you want the converted cases to be placed
For this example, I created an Intella case using version 2.5.1.1 and I will convert it to 3.1 using Command Prompt.
Firstly, let's open Intella 3.1 and see the information about the case created in older version:
Such case cannot be immediately opened. The message "Old case format, conversion required" means that the case has to be converted first.
Steps to convert a case via Command Line:
1. Launch Command Prompt. You can do this via Windows Start button and by typing "cmd" in the search field.
2. Navigate to IntellaCMD.exe directory. It's in main directory where Intella is installed. In my case it's C:\Program Files\Vound\Intella 3.1.
3. The CMD for IntellaCMD.exe will need three necessary arguments to run the conversion command:
a) -u for user
b) -c for the path to the Case you're converting
c) -nc for New Case path
b) -c for the path to the Case you're converting
c) -nc for New Case path
Important note: The folder you would like to save the new case cannot exist. In such case you will receive a warning that the folder already exists and conversation process will not start.
You can also add optional argument -ncn in case you would like to change the name of the case.
The typical syntax will be the following:
<Path to IntellaCmd.exe>\IntellaCmd.exe -u user -c old_case_directory -nc new_case_directory
<Path to IntellaCmd.exe>\IntellaCmd.exe -u user -c old_case_directory -nc new_case_directory
4. Running the command and converting the case
For this example, a slightly redacted command is shown in the screenshot below:
This command will convert the case "Case Example 2.5.1.1" to be usable in Intella version 3.1. The name of the case will be changed to "Converted Case Example 2.5.1.1".
After executing the command, if Intella validates the case successfully, the conversion process will start with a message "Started case conversion process...".
Once the process is finished, a new, final message will appear: "Case conversion finished: HH:MM:SS".
You can check in slightly redacted screenshot below these messages:
From now on the case can be opened in Intella 3.1. The name of the case is properly updated.
Also, when you can see "Converted" string on the right side of the case. This information implies that the case was converted.
For more information about IntellaCMD and available arguments, please refer to our documentation: http://vound.info/cmd-args.