Restoring Administrator Rights in Intella Connect


    If you accidentally remove your Administrator rights in Intella and are unable to access admin-related tabs, follow these steps to restore your access.

    Steps to Restore Administrator Rights

    1. Locate the auth.xml File:

      • Navigate to the following directory on your server:
        C:\Users\YOUR_ACCOUNT_RUNNING_CONNECT\AppData\Roaming\Intella\auth

    2. Edit the auth.xml File:

      • Open the auth.xml file using a text editor.
      • Ensure that the Administrator role is defined correctly. The default role for Administrator should look like this:
        <role id='Administrator'>
            <permission id='CAN_CONFIGURE_INTELLA_GRID'/>
            <permission id='CAN_FULLY_MANAGE_CASES'/>
            <permission id='CAN_MANAGE_CONNECT_SERVER_AS_ADMIN'/>
        </role>

    3. Restart Intella Connect Server:

      • After making changes to the auth.xml file, restart the Intella Connect server to apply the changes.

    Additional Notes

    • The setting in question is under Users > Roles and Permissions > Server administration > Is an Administrator of this Server. Be careful when changing this setting.
    • If the roles and permissions are still not loading, consider checking for any server performance issues or connectivity problems.

    For further assistance, please reach out to the Vound Support Team.

    Published