A HAR file allows you to capture detailed information about all the network requests made when loading a web page. This can be very useful when trying to diagnose performance or loading issues with Intella Investigator or Intella Connect. HAR stands for HTTP Archive - it is a file format engineered specifically for capturing detailed network traffic and diagnosing web problems. It records the communication between the browser and server.
With your HAR file, we get full visibility into all requests your browser made to Intella Investigator or Intella Connect when loading the page, along with the corresponding responses. It is like having a complete machine readout of the entire process, instead of just the outward symptoms. By inspecting your HAR file, our team can replay each step that occurred, analyze all the timings, network calls, errors, and other vital data points to pinpoint what went wrong and why. It empowers us to dig into the details and address the root cause, rather than just speculative troubleshooting.
So, we appreciate it whenever users can take the quick extra step to generate and submit a HAR file. It means we can provide the fastest, most accurate solutions. Your HAR file helps us help you better!
Here is how to save a HAR file in Google Chrome & Microsoft Edge
- Open the web page you want to analyze in the Google Chrome or Microsoft Edge browser.
- Open the Developer Tools by clicking the three-dot menu in the top right corner and selecting "More Tools" > "Developer Tools". Or use the keyboard shortcut Ctrl+Shift+I.
- Click on the "Network" tab in the Developer Tools. This shows information about all network requests.
- Look for a round button at the top left of the Network tab. Make sure it is red. If it is grey, click it once to start recording.
- Turn on "Preserve log". This does not remove any information when refreshing the page.
- Reproduce the issue in the browser window where you see the Intella Investigator or Intella Connect interface.
- Right click anywhere in the list of requests and choose "Save all as HAR with Content".
- Choose a location on your computer to save the file. Make sure you remember this location.
- A file with a .har extension will be saved. This file contains detailed timing and content information for all requests made when loading the page.
- You can now attach this HAR file when reporting issues. It provides very helpful diagnostic data for troubleshooting.
Here is how to save a HAR file in Firefox
- Open the web page you want to analyze in the Firefox browser.
- Open the Developer Tools by clicking the menu button (three lines icon) and going to "More Tools" then "Web Developer Tools". Or use the keyboard shortcut Ctrl+Shift+I.
- In the Developer Tools, select the "Network" tab. This shows information about all network requests made.
- Click on the cogwheel to the right and turn on "Preserve log". This does not remove any information when refreshing the page.
- Reproduce the issue in the browser window where you see the Intella Investigator or Intella Connect interface.
- On the Network tab toolbar, right-click on the grid and choose "Save all as HAR".
- In the file dialog box, pick a location and file name for the HAR file. Make sure to remember this location.
- A file with a .har extension will be saved. This file contains detailed timing and content data for all network requests made when loading the page.
- You can now attach this HAR file when reporting issues. It provides very helpful diagnostic data for troubleshooting.
Sensitive data
When capturing a HAR file, it is important to remember that it records the full content of every page visited and request made during the recording period. This means any personal information, passwords, or other sensitive data submitted on those pages will be present in plain text within the HAR file.
Before sharing a HAR file with us, you should take care to redact any sensitive information it may contain. This can be done by opening the HAR file in a text editor and manually deleting or obscuring any private data. For example, replace real passwords with dummy text, delete entire request bodies, or obscure email addresses.
It is recommended to go through the HAR file and double check that no unintended personal or business data is present before sharing it with us for troubleshooting purposes.