Do you know your source/evidence data?



    This is a valid question, and something that you should know. We get a lot of users saying that they can't process a particular source. There are a number of reasons why Intella may not be able to process a source, or has issues processing a data source. 
    • The data is corrupt, or has some level of corruption
    • The data has been created with a 3rd party application. The vendor may not have followed the specifications for that type of data. E.g. we see this a lot with malformed PST files created by 3rd party applications.
    • The data may have a large number of deleted items. If the option to recover these deleted items is turned on, that can increase the processing time dramatically
    • Some data sources are more complex to process than other sources. The memory and crawler settings in Intella may need to be adjusted to process certain datasets
    • The dataset is not supported. Check the user manuals to see that the dataset (and which 3rd party app version which created the dataset), is supported by Intella/Connect
    When replying to customer support tickets, the Vound support team often ask customers about their source data. This is important information which helps to identify the issue, and to provide a solution faster.

    When you are submitting a support ticket it is important to tell the support team about your source data. E.g. 
    • Where it came from
    • Which application and which version of that application made the dataset
    • How large it is
    • Whether you have tested it in another application or not. If you have, what application was it tested in?

    Updated August 2023
    Published