Do you know your source/evidence data?




    This is a valid question and something that you should know. We get a lot of users saying that they can't process a particular source. There are a number of reasons why Intella may not be able to process a source, or has issues processing a data source. 
    • The data is corrupt, or has some level of corruption
    • The data has been created with a 3rd party application. The vendor may not have followed the specifications for that type of data. E.g. we see this a lot with malformed PST files created by 3rd party applications.
    • The data may have a large number of deleted items. If the option to recover these deleted items is turned on, that can increase the processing time dramatically
    • Some data sources are more complex to process than other sources. The memory and crawler settings in Intella may need to be adjusted to process certain datasets
    • The dataset is not supported. Check the user manuals to see that the dataset (and which 3rd party app version which created the dataset), is supported by Intella/Connect
    When replying to customer support tickets, the Vound support team often asks customers about their source data. This is important information that helps to identify the issue and provide a solution faster.

    When you are submitting a support ticket, it is important to tell the support team about your source data. E.g.
    • Where it came from
    • Which application and which version of that application made the dataset?
    • How large it is
    • Whether you have tested it in another application or not. If you have, what application was it tested in?



    Updated February 2025
    Published