Introduction

This document outlines two methods to update your Intella/Investigator/Connect/W4 dongle license. The easiest and most common method is to use the built-in Dongle Manager, which requires an internet-connected system where the dongle is plugged in. To update your dongle automatically, follow the steps outlined in the "Updating your Dongle Automatically" section below.

However, some customers may face security constraints or have dongles plugged into servers without internet connectivity, making it impossible to use the Dongle Manager. For these customers, we have developed a manual method to update dongles. The "Updating your Dongle Manually" section outlines the steps to update your dongle without using the Dongle Manager.

Note: These procedures may not be compatible with network dongles (the red ones) as their effectiveness depends on the licenses applied to them. If the license ends with "...Custom License" (such as Intella Professional 2.6.x Custom License or Intella Connect 2.6.x Custom License), you will need to create it manually. If this is the case, please submit a support ticket for further assistance.

Updating your Dongle Automatically

Using Dongle Manager is the preferred method to update your dongle due to the following reasons:

Dongle Manager is user-friendly and minimizes the risk of issues occurring.
Dongle Manager can resolve issues in scenarios where licenses have been generated for a particular dongle but not utilized.
Dongle Manager offers valuable insights, such as the list of products licensed on the dongle and the expiry date of their maintenance agreements.

Update your dongle automatically with Dongle Manager

Please ensure that you have installed the latest version of Intella/Investigator/Connect/W4. You can download the latest version at https://www.vound-software.com/software-downloads
To open the Dongle Manager application, you can find it in the same folder as Intella, Investigator, Connect, or W4. To get to this folder, click the Windows Start button, select Vound, and then click on the appropriate folder. Once you're in the folder, look for the Dongle Manager application. If it's not in the list, it can be found in the same folder as the other applications (e.g. C:\Program Files\Vound\Intella 2.6.1)
Click the 'Check for Updates' button in Dongle Manager
If your Maintenance Agreement is active your dongle will update to the latest version. However, if your MaintenanceAgreement has expired, you will receive an error message and will need to contact sales to renew your Maintenance Agreement.
To view the current licenses attached to the dongle, click the 'Show Products' button.

Updating your Dongle Manually

Manual dongle updates are performed by using the HASP updater application (haspupdate.exe) which is located in the `bin` directory of the Intella installation folder.

To tell the update system that your dongle is licensed with the latest version, a c2v file needs to be extracted from your dongle and uploaded to our dongle management site. The c2v file contains information regarding your dongle and the licenses that your dongle currently holds. The system will use the c2v file to add the appropriate licenses and will provide you with v2c file(s) which you will then use to update your dongle using the HASP updater application.

Extracting a C2V file from your dongle

Extract a c2v file by plugging your dongle into a USB port on your computer.
Start 'haspupdate.exe'. You will find haspupdate.exe in the bin directory in the installation directory of Intella.

Note: The default installation directory is C:\Program Files\Vound\[Product]\ however, your folder structure may be different depending on how your application was installed.
Click the 'Collect Status Information' tab at the top. Then click the 'Collect information' button at the bottom.
If you have more than one dongle plugged into the system, a window will appear asking you to select the HASP key which you want to collect the information from. It is important that you select the correct key (see Key ID), and that the Key Type column shows HL.
A dialog will be shown where you will be asked to 'Save key status as'. Save the file with your company name.
If you are activating more than one dongle, please number the files and matching dongles with the same number. The file(s) you create will have a c2v file extension.

Example of naming c2v files:
ACME_Forensics_1.c2v
ACME_Forensics_2.c2v
Once the reading process is complete, you will see that the key status was retrieved successfully.

Uploading the c2v file to the license management system
Once you have created the c2v file, open the link below and follow the instructions on the screen to upload the c2v file.
http://www.vound-software.com/dongle-update
Once the c2v file has been processed by the licensing server, you will be redirected to the result page. If your dongle was already up-to-date, you will receive a message confirming that the dongle is up-to-date and no more action is required.
If your dongle was not up-to-date, you will be shown a list of one or more v2c files (pending updates for your dongle) that you need to download. It is important that the v2c files are applied to the dongle in the correct sequence to avoid any conflicts with expired/obsolete v2c updates. It would also be beneficial to prepare a new empty folder (say on the desktop) so that you can download the v2c file(s) and apply them in the correct order.

Applying the provided v2c file(s) to update your dongle
Similar to extracting c2v files (as mentioned above), you need to run the HASP updater application (haspupdate.exe) to apply each downloaded v2c update license file. You will find haspupdate.exe in the bin directory in the installation directory of Intella.
This time click the 'Apply License File' tab. Then click the browse button (bottom right with three dots on it). This opens a file selector dialog.
Navigate to the folder of the v2c file(s) that you downloaded earlier, and select the correct v2c file for the correct dongle. As mentioned, there may be more than one v2c file for a specific dongle. If that is the case, make sure you apply these in the correct sequence (e.g. start with ...update_1.v2c, and then apply ...update_2.v2c etc.).
Once the v2c file has been added, click the 'Apply update' button and the update will be applied to the dongle.
Continue steps 13 and 14 for any other v2c files which belong to the sequence.
Once complete you can view the licenses attached to your dongle by opening Dongle Manager (also available from the 'Help' menu, and the Welcome tab in Intella) and clicking on the 'Show Products' button.
If the process has completed successfully, our license system will need to be updated with the status of your dongle. To do this extract a NEW c2v file from your dongle and send it tp support. Let support know that you performed a manual dongle update and this is the c2v file after the update.