With a wealth of resources available, Vound makes it easy for users to get started with its product and learn how to use it effectively.
User manuals
Each product comes with a comprehensive user manual that provides information on the available features and settings. You can access the manual from the Help menu or the Welcome tab within the product. Additionally, you can find the manual in the 'doc' folder of your product's installation directory. To access the most up-to-date version of the manual, it is also available online:
Video resources
We offer various video resources that you can access. For each product, we have 'Getting Started' videos that guide you through the installation process, setup configurations, and basic usage. These videos enable you to get up and running quickly. Additionally, we have several other videos available that cover the usage of our tools. You can find all our video resources here: https://www.vound-software.com/support#videos and on our Youtube channel here: https://vound.info/support-videos
Community forum
If you are interested in participating in discussions with other customers or learning more about different use cases, our community forum is the perfect place for you. Here, you can sign up and join the conversation with a community of like-minded people. In addition to participating in discussions, our community forum is also a great place to stay up to date with the latest news and updates about our product. We regularly publish information about new versions and features, so be sure to check it out and sign up to stay informed. https://community.vound-software.com/
Training
Vound offers training courses for each of our products. Although our products are easy and intuitive to use, we highly recommend training for anyone new to running cases and who will rely on the results gained from using the software. This includes cases such as legal reviews, eDiscovery, consulting cases, and investigations.
Training is essential to ensure that you and your team can use the tool efficiently and obtain accurate results. Our courses cover the areas we most often see in support, including system setup, interface controls, features, building efficient processes, and troubleshooting cases and data. You can find more information about our training courses on our training page: https://courses.vound-software.com/collections
Knowledge Base FAQ
Our Knowledge Base FAQ section is a great companion as you get started. Alongside the video tutorials and key resources in this section, the FAQ gives you quick access to common questions, helpful guidance, and important product details all in one place. Whether you’re learning the basics or looking for clarity on specific features, it’s designed to help you find answers fast and keep your momentum going. We regularly update the FAQ with new content and improvements, so be sure to check back to stay informed and get the most out of your workflow.
https://vound.info/knowledge-base-faq
Vound AI Chatbot Support
Need help with a Vound product? Our Vound Chatbot is here to assist. It can answer questions, walk you through troubleshooting steps, and point you to the most relevant documentation. It’s built using trusted resources like our user manuals and Knowledge Base, so you’re getting accurate, reliable guidance. Best of all, it’s available anytime—so you can get the help you need, whenever you need it. https://vound.info/ai-chatbot